Baggage Lost during Travel to Ahmedabad - Air India Flight

Baggage Lost during Travel to Ahmedabad on 12th November 2011

I would to ask any lawyers/similar troubled customers for advice as to how to proceed, it has already been over three months, the contact number provided does not connect and neither are they replying to my recent mails. I am including the email conversation as proof of their communication. Any help would be useful.

Thanks in advance.

From: call del <call.del@airindia.in>
To: B L Yashwanth
Date: 01/23/2012 06:50 PM
Subject: Re: Baggage lost

Dear Sir/Madam,

This is in reference of your mail received. We would like to inform you that your request has been forwarded to the concerned department and we will update you within 7-10 working days.

For any further assistance/clarification please feel free to revert to this email or contact us at Air India toll free number 1800-180-1407.

With Warm Regards,

Air India Customer Care (Call Centre)

(For any further enquiry please contact Our 24*7 Help Line Number 1800-180-1407 (Landline BSNL/MTNL) 0124-2877777 (From Mobile) Or Mail us at call.del@airindia.in Or Fax us at 0124-2877888.


-----B L Yashwanth wrote: -----
To: call.del@airindia.in
From: B L Yashwanth Date: 01/23/2012 09:29AM
Subject: Baggage lost

This is just a frivolous attitude of Air India Employees, I just dont understand why are you people not serious?
This is B L Yashwanth(Bangalore Lingaraj Yashwanth), I had travelled in economy class of Air India on 12th November 2011 from Delhi to Ahmedabad, Flight No.AI 817. I did not get my baggage(Weighs 4 Kgs) due to your irresponsibility .
I have been calling this number 07922865211, but the lady tells me that she would mail my the form that is required to be filled so that I get my cheque as a reimbursement , but never did so until this date.

I don think you people do take of the customer feelings, it is for sure I will not travel with your service any longer
due to this injustice that I have been put into.

It is really sad.